Privacy Policy
Last updated: October 11, 2026
What we collect
- Families: name, phone numbers, home address, number and ages of children, allergies or medical notes, emergency contact, care preferences and booking details.
- Babysitters: name, phone number, address, age, experience, availability and hourly rate.
- Calls: calls to our phone line may be recorded and transcribed so we capture details correctly and for quality and safety.
- Payments: your card is collected and stored by Stripe. We only receive a reference to it and the last four digits.
How we use it
- To match families with babysitters and share the details a sitter needs for a job (such as the address, the children's needs and any allergies).
- To call or text you about your booking, and to charge or refund the finder's fee.
- To review sitters, keep everyone safe and improve our service.
Text messages
We send text messages only about bookings and jobs you are involved in. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, or HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. See our text messaging terms.
Who we share it with
Families: when we look for a sitter, the screened sitters we call hear your family name, the address of the job, the date and time, and how many children. Once a sitter accepts, she also gets your phone number, allergy and medical information, and your notes for the sitter. Sitters: the family you are booked with gets your name, age, school, phone number, pickup address and references. We also share information with the service providers that run our phone, text and payment systems (Twilio and Stripe), who process it on our behalf. We do not sell personal information. All of the above excludes text messaging originator opt-in data and consent, which is never shared with any third parties.
Reviews and history: after a completed job, families and sitters can rate each other. Ratings, and written reviews our office approves, are shown to the families and sitters you're booked with. Your name is listed in other people's booking history only if you agree, and we always ask you before connecting anyone to you for a reference. We never show phone numbers, addresses or children's information.
How long we keep it
We keep your profile and booking history while you use our service, and delete it on request unless we must keep it for legal or accounting reasons. Call recordings and voice messages are deleted after 30 days; we keep only the written details.
Phone calls
Some of our calls are automated, with a recorded or computer voice: for example, offering a job to sitters, telling a family their sitter is confirmed, a quick review call after a job, or reading a log-in code. We only make these calls about bookings and jobs you are involved in, never for marketing. Calls to our phone line may be recorded and transcribed so we get your details right. To stop our calls, call us at (732) 936-7696 and press 0 for our office.
Your choices
To see, correct or delete your information, call us at (732) 936-7696 and press 0.
Contact
SitterDash, Lakewood, NJ. Phone: (732) 936-7696.